PRIVACY POLICY
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Privacy Policy — Evizz Delivery
Last updated: [Date]
Evizz Delivery (“Evizz”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website, mobile applications, and delivery services.
By accessing or using Evizz services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
• Name
• Email address
• Phone number
• Delivery address(es)
• Business details (for merchant partners)
• Payment or billing information (processed securely by third-party payment providers)
1.2 Delivery Information
• Pickup and drop-off locations
• Delivery notes
• Customer name (if provided by businesses)
• Proof of delivery (signature, photo, timestamp)
1.3 Driver Information (for couriers)
• Name and contact details
• Identity verification documents
• Vehicle type
• Delivery history
• Earnings and payout details
1.4 Device and Usage Data
• IP address
• Device type
• Operating system
• App version
• Browser type
• Log and analytics data
1.5 Location Data
We may collect real-time location information from drivers and users (with permission). Location access can be disabled through device settings but may affect app functionality.
2. How We Use Your Information
We use the collected data to:
- Provide and operate delivery services
- Match drivers with nearby deliveries
- Enable real-time tracking
- Send delivery updates and notifications
- Process payments and payouts
- Improve app performance and user experience
- Prevent fraud and ensure safety
- Comply with legal requirements
3. Legal Basis for Processing (UK/EU GDPR)
- Contractual necessity – to provide delivery services
- Legitimate interests – improving operations, preventing fraud
- Consent – optional features like marketing or location access
- Legal obligation – regulatory compliance
4. How We Share Your Information
We may share data with:
4.1 Delivery Drivers
Pickup and drop-off details required to complete the delivery.
4.2 Business Merchants
Status updates and proof of delivery for orders placed through partners.
4.3 Service Providers
We use trusted third parties for hosting, analytics, cloud storage, customer support, and payment processing. These providers must protect your data under strict contracts.
4.4 Legal Compliance
We may disclose information to comply with legal obligations or prevent fraud.
5. Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal requirements, resolve disputes, and maintain business records. After this, data is securely deleted or anonymized.
6. Data Security
We use encryption, secure servers, access controls, and regular security audits to protect your information. Although no system is 100% secure, we take all reasonable steps to safeguard your data.
7. Your Rights (UK/EU GDPR)
- Access your personal data
- Request corrections or deletion
- Withdraw consent
- Request data portability
- Object to certain processing
- Lodge a complaint with the ICO
To exercise these rights, contact us at: [your support email]
8. Cookies and Tracking Technologies
Our website and app may use cookies and similar technologies to improve user experience, personalize content, and analyze performance. You may control cookies through your browser settings.
9. Children’s Privacy
Evizz Delivery does not knowingly collect personal information from individuals under 16 years old.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via our website or app. Continued use of our services indicates acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle personal data, please contact us:
Evizz Delivery
Email: [your email]
Address: [your business address]