Privacy Policy

Privacy Policy — Evizz Marketplace & Delivery

Last updated: 7 November 2025

Evizz (“Evizz”, “we”, “our”, or “us”) operates a digital marketplace and delivery platform that connects customers, merchants, and delivery drivers. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Evizz website, mobile applications, and related services.

By accessing or using Evizz services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

1.1 Personal Information

When you create an account or use our services, we may collect:

  • Name

  • Email address

  • Phone number

  • Delivery and billing addresses

  • Account login credentials

  • Business details (for merchants)

  • Payment details (processed securely through third-party payment providers)

1.2 Order and Delivery Information

When using Evizz to place or fulfil orders:

  • Order details and purchased items

  • Pickup and delivery addresses

  • Delivery notes or instructions

  • Customer name and contact details

  • Delivery timestamps and status updates

  • Proof of delivery (photo, signature, or confirmation)

1.3 Merchant Information

If you join Evizz as a merchant or store partner, we may collect:

  • Business name and contact details

  • Store address and operating hours

  • Product or menu listings

  • Payment and payout details

  • Transaction history and order fulfilment data

1.4 Driver Information

If you join Evizz as a delivery driver:

  • Name and contact details

  • Identity verification documents

  • Vehicle details

  • Driver location during deliveries

  • Delivery history and ratings

  • Earnings and payout information

1.5 Device and Usage Data

When using our website or app we may automatically collect:

  • IP address

  • Device type and operating system

  • App version

  • Browser type

  • Usage logs and performance analytics

1.6 Location Data

With your permission, Evizz may collect location information to:

  • match drivers with nearby orders

  • enable delivery tracking

  • improve service accuracy

Location permissions can be disabled in your device settings, although certain features may stop functioning correctly.

2. How We Use Your Information

We use personal data to:

  • operate and maintain the Evizz marketplace

  • process and manage orders

  • match merchants, customers, and drivers

  • enable real-time delivery tracking

  • send notifications and service updates

  • process payments and driver payouts

  • improve platform performance and reliability

  • detect fraud and maintain safety

  • comply with legal and regulatory obligations

3. Legal Basis for Processing (UK GDPR / EU GDPR)

We process personal data under the following legal bases:

  • Contractual necessity – to provide delivery and marketplace services

  • Legitimate interests – to improve platform functionality and prevent fraud

  • Consent – for optional features such as marketing or location tracking

  • Legal obligations – to comply with applicable laws and regulations

4. How We Share Information

Evizz may share information in the following situations.

4.1 Between Customers, Merchants, and Drivers

To complete orders, limited information may be shared such as:

  • customer name

  • delivery address

  • order details

  • delivery instructions

4.2 Service Providers

We may use trusted third-party services including:

  • payment processors

  • hosting providers

  • analytics platforms

  • customer support tools

  • cloud storage providers

These providers process data only for authorised purposes and must protect it under contractual agreements.

4.3 Legal Compliance

We may disclose information when required to:

  • comply with legal obligations

  • respond to lawful requests

  • prevent fraud or illegal activity

  • protect the safety of users or the public

5. Data Retention

Evizz retains personal data only for as long as necessary to:

  • provide services

  • comply with legal obligations

  • resolve disputes

  • maintain financial and operational records

When data is no longer required, it is securely deleted or anonymised.

6. Data Security

We implement industry-standard safeguards including:

  • encrypted connections

  • secure servers

  • restricted system access

  • security monitoring and audits

While no system can guarantee complete security, we take reasonable steps to protect your data.

7. Your Rights (UK / EU GDPR)

You have the right to:

  • request access to your personal data

  • request correction of inaccurate data

  • request deletion of your data

  • withdraw consent for certain processing

  • request data portability

  • object to certain types of processing

You may also lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

8. Account Deletion

You may request deletion of your Evizz account and associated personal data by contacting our support team.

After verifying your request, we will delete or anonymise your personal information unless retention is required by law or financial regulations.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • improve functionality

  • analyse website traffic

  • personalise user experience

You can control cookie preferences through your browser settings.

10. Children’s Privacy

Evizz services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

The updated version will be posted on our website with the revised “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Evizz

Email: contact@evizz.co.uk
Phone: 02080587857
Address:
Suite RA01
195-197 Wood Street
London
E17 3NU
United Kingdom